United for NOLA: Resources

 

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United Way of Southeast Louisiana stands with the victims, their families, and all those affected by the tragic New Year’s Day attack in New Orleans. During this difficult time, we want you to know that help is available, and we are here to connect you to the resources and support you need.

Below, you’ll find critical resources for emotional support, family reunification, and assistance with the ongoing investigation. We’ll continue to update this page with additional information in the coming days.

 

 

 

Community Resources

Family Reunification

  • New Orleans Health Department (NOHD), Orleans Parish Communication District (OPCD), 211, and Healthcare Partners:
    • For family reunification assistance, please call 3-1-1 (local) or 1-504-658-2299 (out-of-town callers).
  • Families of victims arriving at the University Medical Center (UMC) are being asked to go to the UMC Conference Center on the 1st Floor, across from Tower 2, which is the midpoint of the hospital.

Emotional Support and Crisis Counseling

  • Disaster Distress Helpline (DDH):
    • The Disaster Distress Helpline (DDH) is the first national hotline dedicated to providing year-round disaster crisis counseling. This toll-free, multilingual, crisis support service is available 24/7 to all residents in the U.S. and its territories who are experiencing emotional distress related to natural or human-caused disasters.
      • Call or text 1-800-985-5990.
      • Español: Llama o envía un mensaje de texto 1-800-985-5990 presiona “2.”
      • For Deaf and Hard of Hearing ASL Callers: Please text or call the Disaster Distress Helpline at 1-800-985-5990 using your preferred Relay provider.
  • Crisis Counseling Hotline:
    • Dial 988 for immediate, confidential support, available 24/7. Using the 988 Lifeline is free, and talking with someone can help save your life.
  • Help for Victims of Terrorism and Mass Violence:
  • Seeds of NOLA Trauma Recovery Center at UMC:
    • Services are available to any individual (age 13 or older) who has experienced a physical trauma, whether or not they received medical care through University Medical Center. Seeds of NOLA also serves family members and loved ones of those recovering from traumatic injury as well as individuals experiencing traumatic bereavement. To request an appointment, please call 504.702.4335.
  • NAMI Southeast Louisiana:
    • Crisis, acute and long-term therapies including counseling, support groups & education programs:. Licensed clinicians utilizing various forms of therapy for healing and restoration. Trauma-Informed Therapy and LGBTQ affirming care. Offering Medicaid, Medicare, and sliding scale payment options. namisela.org/resources/behavioral-health-services/
    • Group Support :Offering support groups for people and families coping with trauma, grief and mental health conditions. namisela.org/support-and-education/support-groups/
  • 211: 
    • Dial 211 to connect with Vialink/211representatives who can provide guidance and access to essential resources.

Small Business Recovery

  • SBA to open recovery centers to aid businesses impacted by Bourbon Street Terrorist Attack for Orleans, Jefferson, Plaquemines, St. Bernard, and St. Tammany. Visit NOLA.gov for more information.

Crime Survivors Guide

Ongoing Investigation

  • Members of the public with information about this incident are urged to contact authorities:
    • Call 1-800-CALL-FBI
  • Submit tips online at fbi.gov/bourbonstreetattack

Donate to Help

 

 

The Substance Abuse and Mental Health Services Administration

The Substance Abuse and Mental Health Services Administration (SAMHSA)is a key agency within the U.S. Department of Health and Human Services. SAMHSA leads national efforts to improve behavioral health by making information, services, and research related to substance use and mental health disorders more accessible to all. 

Below is a list of resources offered by SAMHSA to support responders and survivors after the New Year’s Day attack. 

  • Immediate Support for Survivors and Responders 
    • SAMHSA (Substance Abuse and Mental Health Services Administration) provides resources for mental health and substance use support in response to disasters. Visit SAMHSA's Disaster Technical Assistance Center for materials: SAMHSA DTAC 
  • Coping with Trauma Resources  
  • Children, Youth, and Families Resources  
  • Older Adults Resources 
  • Substance Use Resources 
  • Responder Resources 
  • Crisis Counseling and Support 
    • SAMHSA Disaster Distress Helpline 
      • Free, confidential counseling for those affected by disaster. Call or text 1-800-985-5990: SAMHSA DDH

 

 

 

Support for Hospitality Workers

Hospitality Cares Grants
UnitedWaySELA.org/HospitalityCares

Financial assistance related to the New Year’s Day attack to affected Bourbon Street hospitality workers through its Hospitality Cares partnership with the will open starting Thursday, Jan. 16, at 9 a.m.

Southern Smoke
www.southernsmoke.org

Lost wage replacement, as well as access to free mental health services via their LSU network of providers. 

Healthy Hospitality New Orleans/504HealthNet
www.healthyhospitality.com

Healthy Hospitality is holding a series of healthcare outreach events free and open to the public, including Doctor’s visits, vaccinations, Medicaid access, STD testing and more. The next event will be held at the St. Claude Healing Center on Wednesday, January 8th, from 11am-4pm. Resources available will be wellness checks, doctor’s visits, access to free COVID and Flu vaccines, mental health care resources and more.

LCMC/UMC Seeds of Change Trauma Recovery Center
(504) 702-4335

The center provides wraparound services to people whose lives have been disrupted by traumatic injury and violent crime. Services are available to any individual (age 13 or older) who has experienced a physical trauma, whether or not they received medical care through University Medical Center. Seeds of NOLA also serves family members and loved ones of those recovering from traumatic injury as well as individuals experiencing traumatic bereavement.

Southeast Louisiana Legal Services
www.slls.org

Free civil legal aid is available to address benefits, estate planning, bankruptcy issues, eviction defense, foreclosure prevention and more. Contact: 504-503-0875 or aadaigle@slls.org 

We Help NOLA
www.wehelpnola.com

All hospitality workers affected by the NYD Tragedy can access no cost and low cost counseling services through We Help NOLA’s Crisis Counseling Resource Guide. 

Crime Survivors NOLA
www.crimesurvivorsnola.org/jan-1-help

City of New Orleans Mayor’s Office of Nighttime Economy (O.N.E)
www.nola.gov/next/nighttime-economy/home/

Can be used as a resource navigation and information center for all in hospitality. This includes the workforce, as well as owners and operators. You can reach out to them with needs, wants, and ideas for additional help, anything. 

211

Dial 211 to connect with Vialink/211representatives who can provide guidance and access to essential resources.